PROCESS FOR MAKING COMPLAINTS ABOUT ISSUES, RULE VIOLATIONS, STAFF, RESIDENTS, ETC.
From time to time there might be a need to bring an issue up that you feel needs to be addressed as a complaint. These are the categories of complaints to be submitted, who the complaint is sent to, and how that person receiving the complaint can be contacted:
Complaints about issues on property:
1) Submit a work order through the One Source System (See instructions on “How to
Create a Maintenance Request”)
2) Contact Concierge at (727) 593-7433 or concierge@meridianonsandkey.com
3) Contact Meridian Manager at (727) 593-3932 or manager@meridianonsandkey.com
Complaints about rule violations:
1) Contact Concierge at (727) 593-7433 or concierge@meridianonsandkey.com
2) Contact Meridian Manager at (727) 593-3932 or manager@meridianonsandkey.com
Complaints about the staff:
1) Contact Meridian Manager at (727) 593-3932 or manager@meridianonsandkey.com
Complaints about the residents and guests:
1) Contact Concierge at (727) 593-7433 or concierge@meridianonsandkey.com
2) Contact Meridian Manager at (727) 593-3932 or manager@meridianonsandkey.com
Complaints about the Manager:
1) Contact President Dr. Sol Nevins at (973) 769-4444 or nevinssmd@gmail.com
EMERGENCY AFTER HOURS
Unless it is a 911-type of situation, in which case we should call 911 immediately, Meridian owners need to call the Resource Property Management Emergency After Hours Number at (727) 281-2662 and from there they will make whatever calls deemed necessary to building personnel.